Hilton Puckrup Hall Tewkesbury

Poor stay, definitely not worth the money

The room was very poor, very shabby and tired and just generally horrible! Curtains had stains. The room was also infested with ladybirds and flys, and although it wasn’t a surprise to the staff when we complained about it 3 times, I would have expected at least one person to offer an apology! I found the reception staff frankly quite rude. Had anyone shown any warm hospitality and care then we would have discussed our concerns. However they didn’t even ask how our stay was on check out.

Reis van 1 nacht, 9 okt. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Very good stay .

We had an excellent stay . Michelle at reception was very helpful throughout our stay . Bit disappointing that the restaurant wasn’t open but we ate in the bar both nights the food was excellent . Breakfast was very good in the morning my only concern was it was buffet so everyone handling all the utensils etc and I had to search for hand sanitiser . I think their should have been more sanitiser in the breakfast and bar area and signs requesting people to wash their hands as both mornings we didn’t see anybody sanitising their hands which is worrying . Other than that it was a fab stay and will def be back .

Michelle, Gezinsreis van 2 nachten, 1 okt. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Dirty windows

I do understand that staff shortages have an impact, but to clean windows does not take too much effort and has a big impact on visitors. The hotel is looking in need of some tlc and a lick of paint.

Martha, Gezinsreis van 1 nacht, 21 sep. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Lovely overnight stay

Very relaxing stay. Friendly staff, nice food, lovely pool and good local walks. Classic room a little dated, but comfortable and we'll equipped. We'll definitely return and bring golf clubs - who doesn't love a challenge!!

Reis van 1 nacht, 6 sep. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

we were very happy with our stay

Adnan, Reis met vrienden van 1 nacht, 6 sep. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

7.5 out of 10

Overall it was an ok stay , would’ve liked an early check in facility as had a wedding to attend in nearby birtsmorton , had some noisy females in nearby room/rooms . Breakfast was pretty good as was the service staff

Darren, Reis van 1 nacht, 2 sep. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Lovely hotel

A lovely hotel, clean and comfortable with great facilities. The pool is lovely. The breakfast was really good with quality products

Reis met vrienden van 2 nachten, 27 aug. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Decent Hilton with good pool in nice countryside

Nice setting and easy to reach location. Family room on the small side for 4 (but we were lucky to find any room that accommodated 4 so not complaining), without aircon and windows only opening a little (due to safety) likely to get very hot when warm outside. Fittings and furniture in good condition albeit outdated. Room cleaning did not clean under beds for the period we were there, though beds are high enough for a child to crawl under. A paper coffee cup was there when we arrived and still there when we left. Maybe a side effect of covid rules but during the day the hallway got cluttered with piles of towels and bedsheets and used food and drink items left outside of rooms that only got taken away once a day. Neither sightly nor hygienic. Good breakfast, surprisingly large buffet. Despite hotel being near fully booked it didn’t feel overcrowded at breakfast. Bar food rubbish. Staff were nice and helpful everywhere. Lovely and clean pool, with generous kids opening times and no pre-booking necessary. Kids were also allowed to use the little pitch and putt green outside the hotel (borrow clubs from the golf club).

Gezinsreis van 2 nachten, 25 aug. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Excellent hotel spoilt only by the price

Generally had a very good stay here but whether this is right for you depends upon your unique circumstances. I was here for a wedding some 4 - 5 miles away, so geographically very constrained, what I wanted was somewhere to lay my head down for the night. The Hilton was superb for this purpose. It is a slightly anonymous four-star hotel, clean, but clearly not desperately loved, there are no unique touches, such as flowers, tasteful non-corporate decorations et cetera. It seems well run, the rooms were very clean, though the chromeware in the bathroom did have some decay and rust. The reception staff are nice and accommodating, the breakfast staff very helpful, the breakfast ready first class. I have only one gripe and that is value for money, I think a one night stay in a four-star hotel situated where it is, is not good value at £180 per night. This is where whether it works for you depends upon your circumstances, if you are an avid golfer you may well wish to pay this sort of money, if not you may find a better value boutique hotel elsewhere. I would certainly stay again that would do so with enthusiasm if the price were more reasonable.

Reis met vrienden van 1 nacht, 21 aug. 2021

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Nice stay but cleanliness issue overall

Our stay at the hotel was nice enough probably not the best in terms of room stay & expected cleanliness for a 4 star but was ok. Room clearly wasn’t hoovered properly when we checked in, found bug in the bathroom & hair clips near the bed. A dirty coffee mug (black fully stained). Asked for room cleaning only once but needed to remind twice. Room clean looked like only beds tidy no changes you could tell. Asked for cup changed but needed to ask 3 times to get it done. Problem is the cleaning staff it seems rather than hotel staff, they were lovely. Spa staff very nice too.

sarah, Gezinsreis van 4 nachten, 18 aug. 2021

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