4/10 – Redelijk
11 augustus 2021
The best thing of this hotel is their staff! They're amazing and friendly. From the check-in to the check-out... always ready to help with a smile on their face. The bartenders are very creative with the cocktails and always ready for a good story.
Downside was the room itself :
*at check-in their was still items from the previous guest in our room
*air-conditioning not working (quickly solved)
*hair at the bathroom sink
*light of the 2nd bedroom not working (not solved)
*curtain handle broken on the floor (which we discover when my daughter was trying to poke my son with it)
*Kitchen stove not working (solved during the stay)
*room had construction dust all around
The hotel is still under constructions (which is not stated online). At least that's how it feel as we had noise of a hammer during the day and my little daughter could not have her afternoon nap due to this.
I was really expecting to have a room change as the room still had items from the previous guest and was dirty, but was so tired after a 12 hrs flight with two kids that we just wanted to sleep.
When I went to the front office the next morning to hand over the previous guest items I did not even get an apology or whatsoever... they just said thank you and put the items in the back office.
I did write a review about the check-in experience stating a few of these things in it and only received an "standard" email about this after a week (we stayed 16 days). Pity no one took the time to talk about this.
Gezinsreis van 15 nachten
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