Kimpton Hotel Monaco Chicago

Beautiful view, clean and soo comfortable. We enjoyed our trip and stay. This was Our second time staying at this hotel and we love it every time.

The hotel is lovely, staff is fantastic, very clean place. BUT the neighborhood for the first time felt unsafe to me. Lots of beggars, people stumbling around, smell of pot everywhere now that it’s legal in IL. Had to walk 2 blocks back to hotel after dinner with a friend and it was pretty scary.

Great room, we were on the river side so we loved the view. Close to everywhere we needed to go.

Overall amazing experience. Highly recommend this property. Very close to all main attractions, train stations, and easy to venture out to simply sight see if you choose to walk everywhere.

Awesome hotel in a great location. Super friendly staff. Will definitely stay again!

Amazing short stay with excellent service from the staff!

We thoroughly enjoyed our stay! The room was amazing and the staff was very welcoming and attentive! The location was also perfect for easy access to both Michigan Ave and State St. We were completely obsessed with the window seats in our room and spent so much time just relaxing and watching the snow fall!!!

The room was not exactly as shown on the website which was a little disappointing. River view was not as we expected. The room was still very nice but if i am going to pay extra for a view i hope it would match what is shown on the website. Everyone at the hotel was very nice and helpful throughout our stay.

Overall, a great stay. The room looked more like a home-away than a hotel room, and it was very relaxing and quiet. We stayed for 2 nights during New Year and the position of the hotel was amazing, in short walking distance from the Bean and Magnificent Mile. On NYE, we just had to step outside to see the fireworks on the river. There were no river view rooms available during our travel period (New Year and all) but the staff was great and accommodated our request to get a higher floor (14th, the highest floor you can go!), which was great to avoid the after-12am celebrations noises. Our window was facing a brick wall (room 1416) but we did not stay inside long. The hot chocolate they served 2-4pm in the lobby was very good. There was complimentary wifi both in the lobby and the room.

The Kimpton charged my card an additional $95 and when I called to dispute it, I was transferred to the accounting department. After leaving two voicemails and not hearing back from the hotel for 3 days, I called back and asked to talk to a manager on site. The receptionist did not believe the additional charges and it took nearly 10 minutes for her to look into my account and admit that the charges were there (she tried to convince me that they actually gave me the $95!). Bookers beware, and make sure you check your bank accounts after staying at this mediocre hotel.