Radisson Hotel Dallas North - Addison

overall good exp, the hotel landline phones didn't work though so we had to call front desk on our cell phones. otherwise, great and clean stay

The stay was great, everything was great. I loved the lady that works at the bar on weekends. But the only complaint I have is with the front desk worker name Catherine. (I believe that’s her name.) I called to ask about the charges on my card and was wanted to get my deposit back into the right account. She had attitude about having to explain to my roommate and I what exactly happened even though it is BASIC CUSTOMER SERVICE to be able to tell your guest what happened. She was so impatient and literally told me, “I don’t have time to explain what happened.” I have worked in the hospitality industry in the past and such behavior would have cost me my job. That incident alone has left my experience with a sour note.

Everything was excellent EXCEPT the bar service! The girl seemed not interested in tending to us as customers! Also two days there was a young girl laying down in the dining area adjacent to the bar with a pillow & blanket watching cartoons across from the lobby! Totally unprofessional! Looked like she was an employee’s child.

Good stay

Great hotel, but we asked for more towels and the person at the front desk had no clue where to get more towels from. The next day I asked the house keeper for more towels and she only had two on her cart, and didn’t even try to go find any more face towels. I found another housekeeper who also had very few towels.