My girlfriend and I stayed several nights in the hotel for a NYC city trip. We used the hotel shuttle to get to the hotel from LaGuardia airport and back. Friendly driver and perfectly on time (note: shuttle stops at LGA deperture terminal). At the hotel we had a warm welcome by the very friendly hotel staff. The room and bathroom were clean and big enough for the two of us. The location is convenient to the subway (line 7, from 111th Street station, 35 minutes to Manhattan). The walk to the subway (3 blocks) takes some 15 minutes and might feel a little sketchy to some but otherwise the area was nice. We didn't feel uncomfortable at any time, even at night. The hotel is within walking distance from New York Mets' Citi Field stadium.
Breakfast at the restaurant is OK, some of the restaurant staff isn't as friendly as the hotel staff. We did not have dinner at the restaurant nor did we use the pool or gym, so no review about that.
Overall, we would stay again and recommend it to family and friends