Millennium Premier New York Times Square

Excellent staff. Beautiful room. Great location. Steps from Times Square

First of all they don’t have valet parking service. And I have to find the parking by myself which is 4 blocks away from the hotel. The room wasn’t that clean to what is showed in the picture and is very very small and toiletries were not available. On asking the clerk she said that room service are available before 11 am. And the next day I had to wait for 2 hours at icon parking lot just to get my car out which was very disappointing since I had some bookings in the morning and had to skip it because I waiting for my car. If they had a valet service then it would have been more easy. Also, Lift was not available next morning and I had to use the stairs to go down to the lobby. Overall, I will give average ratings because hotel doesn’t have all the facilities required or as mentioned on the website

Taks them 2 hours to find my reservation Room has no fridge filthy service was terrible

I booked the premier hotel which was closed and they failed to tell me, they placed me in there normal hotel which was extremely outdated and the shower was broke the toilet wouldn’t flush.

They moved me from the nicer side that was pictured when I booked my room without telling me. I was expecting something else but when I arrived there were stains on the carpet, the remote control had disgusting paper on it, there was a stain on the bedsheets and people were smoking the whole time in their room. This unnerved me the most because I was under the impression it was a nonsmoking hotel

First off, because of the virus issue everything i had in nYC was cancelled and i needed to get back on a flight back home and asked if i could just use one night. was informed i was charged for the whole stay and there was nothing i could do about it. i only stayed one night and left. sink was filthy and we called downstairs and nobody came to clean. second, the shower barely put out any water, like a drip could not even take a shower third thermostat would not change the temp in the even though the unit said it changed degrees Not happy, would not stay there again, i dont think its fair i have to pay for all the nights when i only stayed one night. tried to get a hold of hotel.com with success

Room was ok but service at front desks was disappointed

The front desk lady Monique was absolutely amazing one on the best hotels I’ve stayed in my entire life beautiful staff and view if I could give more than 5 stars I would

Beds are not comfortable. Place is dated. Staff super helpful and very personable.

Monique checked us in right away and when she found out it was our daughters birthday she arranged a surprise gift and card ! Truly special