Best Western Fort Worth Inn & Suites

Great

It was just a two night stay to visit family for a wedding. The hotel was perfect for what was needed.

We checked in at 4. Went out with family and got back to the hotel around 10. Our niece decided to stay the night with us. We then had to pay for a completely seperate room because our king size suite was only for 2. The front end clerk telling me that I just need to either get the bigger room or leave because he needs to eat, he’s already taken his pills and he’s been dealing with people for an hour straight and he’s done with it. Get in the second room around 11. About 5 minutes go by and the a/c makes a horrible sound like someone banging on pipes (lasts about 5 secs) then 3-4 minutes go by and it happens again and that sets the cycle. The thing keeps making noise. Front desk says it will stop. It doesn’t. After about an hour we are about to loose our minds. Exhausted and grouchy. Go to the front desk tell him problem won’t stop. Have taken the niece down to the first room (bc we have had to pay for both) and lay down. Phone rings. Desk person says he wants to hear this “noise” goes in hears it and says I guess I will give you a different room and it will take about 30 min. Tell him that niece is already asleep can’t he just refund the money for second room. That it’s been a disaster and we just want to go to bed. Next morning go to talk to mgr on duty. Tells us we were offered second room that we did not take it is not his problem AND says there was no noise!!! Refund did not happen. Tells us we should have booked with them and not “Expedia” and we could have been helped

Room was great. "Breakfast bar" was mediocre, and there was never anyone at the front desk. Overall nice place for a last minute stay.

Have stayed here for several years and always meets all of our expectations. Will definitely be back