2/10 – Matig
19 november 2024
No Internet / Bad management/ Old Hotel
This review is overdue. I have given this poorly managed property ample time to fulfill the manager’s commitment to refund a portion of my room fees.
During my 3 night stay at this property the Internet service was down the entire time. I contacted the front desk everyday at least 2 times and was told either it would be up later that day or they did not know. I spoke with the manager on my last day and she blamed it on their Internet vendor, not my problem. I am paying for a room and the advertised amenities. She committed verbally to refund a portion of my stay, writing down my room number. However, when contacted by the booking agency she declined to provide a credit.
Lack of Internet at the hotel necessitated several trips daily to local cafés with free Internet service in order to download documents I needed daily on my laptop.
Due to the inconvenience and false information provided during my stay and run down condition of my room I advise AVOIDING this hotel.
The property is an older somewhat rundown property needing maintenance. Heavy perfume smells permeate the property, each morning the parking lot was littered with trash from I assume locals and other guests’ nighttime activities. My room was very dated and dark, half of the lights were broken or burned out, small refrigerator looked as if it had never been defrosted with an iceberg of frost lodged in the top.
DO NOT STAY HERE.
Robert
Robert, zakenreis van 3 nachten
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