Boardwalk by Diamond Resorts in Virginia Beach

Everything was well except for returning Saturday night at 11:30 and being locked out of our room, we had to go down to lobby and rekey our room. And no water pressure hardly on Sunday morning. And disappointed in Hotels.com waiting til after our stay on the Best Price Guarantee I sent in, Expedia had a $50 coupon deal hours after I booked with Hotel.com which would have made our hotel $50 cheaper, I would have thought would be honored or at least a future credit.

everyone was so kind and helpful. our room was perfect!

Things you care about: Location: The location really couldn't be beat for this hotel. It's not dead-center of the Virginia Beach Boardwalk, but is certainly close enough. Within walking distance to several great restaurants and right across the boardwalk from the beach. Family-friendly: Absolutely. The location itself is great for kids. We had a one bedroom suite which was also great for allowing the kid(s) to have his own sleeping area space while also giving the adults some privacy/free space. Cost: I used Hotels.com rewards for this hotel, so can't really speak to the cost or value. It was certainly nice for near free! Service: I was a little disappointed here. Other than front desk, there really isn't any service. They will harass you to do a timeshare though!

This is a very mixed review. The hotel itself is great. Large room with a fantastic view of the beach - about 50 feet from the boardwalk. The experience was great. The rooms were very comfortable and relatively clean. The suite kitchen was beautiful with a full fridge and stove. However, we did find a pill on the floor which housekeeping missed - my wife was not excited with the thought of our two year old finding this pill. The service was friendly. However, housekeeping never showed up. I stopped by the front desk around 3:00 to tell them that house keeping never showed. We went back to the beach. When we got back to the room later in the night, we discovered that housekeeping never showed...ever after requesting it a second time. Finally, during both nights, it sounded like they were doing construction on the floor above ours - I don't think this was the case, but there was something (an air conditioning unit?) that everyone agreed sounded like they were vacuuming or drilling directly about our rooms. We didn't sleep great. Overall, it was a decent stay. We might stay again, but probably not...

The room was horrible. There was a massive water leak. Had to sleep on the couch. Never staying here again.