2/10 – Matig
8 jun 2025
When i arrived i was told they had overbooked my room selection, which i had already paid in full. The young man assured me he would put me in a comparable room that would still have the two beds and and pull out sofa. I was on an over night stay with my husband and two large teenage boys. I got to the room and no couch. My entire family went back to the lobby where the young man pretty much told me "he didn't know what to do" and i was stuck with that room. No apology, no other options. I asked to speak with a manager and of course not onsite. After speaking with my husband we just decided to stick it out with no refund available and having to be somewhere that evening. We all sqeezed in the tiny room and my large boys bunked up. I understand things happen, but i just wanted what i paid for. Or i should have be compensated somehow. The only brightside to the hotel was the breakfast amd very attentive attendants that were keeping the area well stocked and very clean. I would not recommend this hotel.
DaNae
DaNae, gezinsreis van 1 nacht
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