4/10
My friends and I stayed here for our group trip to celebrate our graduation. However, we didn’t have a good experience.
First, the room my boyfriend and I had was clearly unprepared. This is the last thing we wanted, especially after a long tiring drive from Toronto with thunderstorms on the way. We arrived at 11.30PM and the only thing we wanted was to freshen up and rest. However, there was no bath towels in the bathroom - the only towels provided are hand and floor towels. We called housekeeping - no answer so I redirected it to front desk to request for bath towels, only to get what looked like a floor towel (see picture). However, I only realized that after I finished showering - forced to dry up with that. My boyfriend went to the front desk to complain, but was told they don’t have specific towels for bath or floor - which doesn't make any sense. In the end, my boyfriend requested for a whole set of towels and brought it back to the room - clearly you could tell there are different types of towels.
Next, the cleanliness. Typically, we would come back to a clean, tidy room after exploring the city. However, we came back to a room that’s not cleaned up - bed still not made, trash bin not emptied. We didn’t bother to call them to clean up anymore since we came back at 8pm and it’s pointless since it’s only a few hours away to bedtime. Additionally, my friend told me after checkout that there was a dirty spot on her bedsheet.
In conclusion, I wouldn’t come back.
Dorothy C
Reis met vrienden van 2 nachten