The room was in the ground floor, I requested before I took the room the I prefer to be in the second or third floor. They requested to paid extra money.
No one clean my room, I have been a customer several times and always perfect. This time no one care, they advised me that the policy has been changed.
The spa didn't work in the morning one day, it was working the next day.
I am customer for many year but no one care. The price is high for the services received, nothing compare with previous years.
I don't want any response. I just want to forget my experience this time. Please I don't want to be in reviews, this is only directly to you.