Our experience was fabulous. The staff is very welcoming and knowledgable, especially Joanna, Afonso and Pedro. They helped us in navigating the city. The hotel is attractive, the bed is comfortable, the neighborhood (Alfama) is very authentic, and the food is excellent. We also had free Champagne in the lobby whenever we wanted it. Our well-stocked mini-bar was free the first day, too. We highly recommend this hotel.