Hampton Inn & Suites Boston Crosstown Center

Wat een ramp is dit hotel! Shuttle van de luchthaven liet ruim twee uur op zich wachten, drie keer gebeld (rijdt elk uur). Hotelkamer was niet schoon, had gordijnen die niet goed sloten, airco functioneerde niet goed, toilet spoelde niet door. Gegeten in het Cubaans restaurant in het hotel. Drankjes kwamen niet. Eten was verre van goed: niet lekker, porties heel klein en beiden hebben we de hele nacht niet kunnen slapen (misselijk, buikpijn en andere darmproblemen), alhoewel we verschillende gerechten hebben besteld. Leuk met een toilet dat niet doorspoelt! De hele nacht werden we verder wakker gehouden door de sirenes van ambulances en brandweerauto's. Ramen zijn nauwelijks geïsoleerd. Twee telefoontjes gepleegd naar de luchtvaartmaatschappij (wegens verkeerd omboeken stoelen) vanuit de kamer: had ik met mijn mobiele telefoon honderd keer voor kunnen bellen! Snacks in het hotel zijn niet goedkoop. Personeel is niet erg vriendelijk. Hotellocatie is slecht: niet centraal, in de buurt niets te doen, geen metro in de buurt. Slechte buurt, veel zwervers en ander onfris volk. Tip: Voor eventueel vervoer van/naar de luchthaven neem je gewoon de Logan-express: snel en niet duur.

I booked a room for 5 adults. When I arrived, they said there was no pull out couch for my 5th person and they could not bring me a roll away bed. I would have never booked if I knew there was not room for 5. If you let people book for 5, you need to have a room that accommodates that. I was not offered extra towel, bedding, a pillow...nothing. I slept on the floor and dried off with a hand towel. Very disappointing.

I have stayed here dozen of times. Staff is always helpful and its always clean.

Didnt like it,

I have never been so scared in my life. I took a 4 minute walk from hotel to get a pizza. This is right next to the Methadone Mile, where homeless drug addicts hang out. Lots of crazy characters walking around the streets. And if that wasn't enough, Boston Medical is on other side so you hear sirens all night long, sounded as if our windows were open.

Everyone was very helpful and reassuring in these coronavirus days. Purel everywhere. A bit of a scary neighborhood on one side of the hotel, but they do a good job isolate in the hotel from that. Everything is geared toward the other side.

Trauma center next door, noisy all night. The breakfast was awful.. All i saw was one waffle iron for all the guest..considering the number of people that were staying there was torally inadequate. Tables were scattered in lobby area with some breakfast item..very dissapointing and unsanitary. Where the staff weren't rude..but not very wrlcoming avoiding eye contact so they wouldnt be asked any questions..according to check in clerk..vending machines were not reliable and directed us to small refrigerated drink area at the front desk that had 4 choices in it...You had to keep your kids away from windows due to all shady characters that were hanging out outside.. The cuban restaurant attached to the hotel was ok..nothing we would go to again. Parking area were confusing. We wont be booking this hotel again

Everything was perfect just suck have to pay $25 for parking

Quick local stay, close to Boston Medical Center. Super convenient, friendly staff, breakfast included. A value-for-money stay very close to central Boston.

This place is nice, as long as you don’t run into any issues. If you run into issues, good luck with getting them resolved. I am giving them a poor score due to management. Pros: comfortable beds Free breakfast Clean facility Free shuttle to airport and convention center Most of staff were very pleasant Cons: Location is very sketchy. Lots of homeless. Several of them walked into the lobby screaming and made me feel unsafe in the lobby. My window had a direct view of where they were hanging out on the street. My Uber driver told me to not walk around the hotel by myself. 1) On day 1, I complained that our shower water was cold and the pressure was very low - they told me they would send maintenance while I was out (9am -6pm). When I came back, they had not fixed this. 2) day 2, I complained about this again. They sent someone in the morning and told me it was fixed. The temperature was fine but the pressure was still very low. They said that I did not communicate that to them clearly and said they would send someone when I was away (9am -6pm). Still no resolution. 3) Day 2 evening, I brought it up and asked about a room change or a small credit. Since this was booked by hotels.com, they said they could not process a credit because it was paid by a third party. After my stay, I called hotels.com. My hotels.com rep said that the management denied that I brought up any issues till I checked out. They would not change their decision on the credit.