4/10 – Redelijk
27 mrt 2025
Not at all impressed.
Disappointed. We booked and paid for a Superior Double bed room and at first were put into a handicapped standard twin bed room. After complaining moved to a standard twin bed room which reception said our reservation was for. I showed them my reservation that clearly stated we booked a Superior double bed room and then were told they were fully booked. We notified Hotels.com who advised they contacted hotel and were told by them that we were in a Superior double bed room. LIES! Not impressed. No hair dryer in room, you have to go down to reception to sign one out. Bed mattress is hard. Then found out the current nightly rate was one half what we were paying. Hotels.com said nothing they could do nothing about that, even though we selected pay later option. Told In future I should keep checking rates to see if they go down, then cancel and rebook. Ridiculous!
We booked 22 hotels during this trip all over Portugal and this was by far the worst experience of the bunch. Recommend you look elsewhere in Amarante where hotels are more accommodating. Photo attached is the room we were assigned.
Allan
Allan, gezinsreis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com
