The Westin New York at Times Square

Truly was a terrible stay at this Westin and I was deeply disappointed. Out of my 3 night stay with plans to get much work done in my room, there was an amazing amount of noise and trembles caused by a major remodeling of rooms upstairs which caused so much distress obviously. The hotel never gave the guests any prior notice of this major cause of discomfort and never looked serious in resolving the issue even when others and I complained. They only offered us the use of one of the meeting rooms to work in. This was reflective of their management and hospitality philosophy and I would not want to pay for this experience again. Added to this was what they call something like comfort voucher that Mariott group imposed on guests for each night, each room, in the form of credit worth $30. This use-or-lose it credit can only be used inside the hotel so it’s just another way of forced purchase without prior notice. I was simply outraged and disgusted.

The room was great, very clean, and decently sized for a NYC hotel room. The staff were very friendly and attentive. The restaurant/bar was delicious. The bed was comfy and the view of the city was impeccable. Our only issue was that the room initially smelled quite strongly of body odor...which was rather offputting however we opened the window slightly and sprayed some room spray and it went away. Overall, we really enjoyed our stay.

Hotel was gorgeous. Such a great location, close to EVERYTHING! The staff was excellent: friendly, very helpful and courteous. I was honestly not excited about staying in Times Square but after staying at the Westin I think I would stay here every time!

Nice place friendly staff

room is a littl thight and the bed is not queen as they say. its more of a full. hotel is a little old too but it was clean. no microwave or cannot use the fridge for personal food since they put a sensor.over all it is ok just because of the location

location and room was great/ clean, able to walk everywhere. the resort/destination fee at check out was a complete surprise and the desk person didnt seem to want to spend any amount of time talking to me! on the rude side.