This hotel is located in a beautiful off the beaten track location and not walkable to any attractions. The hotel grounds look beautiful and the landscaping and facilities look great! But don't be fooled: What may look shiny is not! We booked the pool villa but were informed only days before the start of our day that this room type is not available. We were offered a hotel credit for difference the downgrade to the pool access villa. Upon check in and complaining, we were offered a lower rate instead of the hotel credit. The air conditioning in our room never worked appropriately. At first check in it was freezing cold in the room (think Antarctica) and when we tried to adjust it when we went to bed, it gave out at night and the temperature climbed to nearly 30C/85F by the time we came back from breakfast in the morning. We asked the staff to fix the AC which they did, but the same thing happened then next night. At that time, we asked to switch the room. Again, the AC did work and was extremely cold in the new room, but even though we never touched it, it gave out during the night. They fixed it again in the morning and the same thing happened during the last night. - The restaurant is equally bad. We only at there once for dinner and the food was stale and of very low quality. Half of the menu is not available. It's a shame because the grounds are gorgeous and the staff is extremely sweet and bending over backwards to fix issues. Would never stay again!