Centara Grand Beach Resort & Villas Krabi

Great resort and amazing if you want to stay put, very difficult to get into aonang and hard to explore the area, rooms and property are beautiful but I found most staff very short and rude, boat access is unreliable and not frequent enough.

It an excellent property to stay and relax . the hotel needs to work on service experience to the and the staff needs to be more friendly and kind . The food is ok but nothing exotic !!

Hotel failed to arrange airport transfer after international flight despite two written requests. It took over an hour for bags to arrive at room, which prevented changing clothes before dinner despite long flight. Room furniture is tired, dated… Especially for luxury hotel... Had to request bathmat and robe, which should’ve been in room. Hotel failed to arrange correct time for airport transfer departure, despite having booked 24 hours plus in advance. Cable TV did not work. Telephone system was down the one night we wanted to order room service. These issues were brought to reception and duty manager attention three times and no apology or explanation was provided. Unable to meet general manager, despite repeated request.… Very disappointed. Not what one expects from I supposed luxury resort.

We had property stolen by the hotel staff. Check in was slow. Must take a boat from pier which is far enough from main area of Ao Nang beach to be very inconvenient and time consuming, not to mention only available once per hour. Long walk from rooms which is up/down steep hills. No late check out permitted. Walking trail to main beach area is dangerous.

Centara Grand Reaort is a premier hotel in the Krabi area, beautifully landscaped and set right into a protected mountain area. We had a premium ocean front room that was very large in size with a wraparound lanai. Room was well appointed with high quality bedding, dressing room, bath and separate shower. Great air conditioning and comfortable bed. The infinity pool is beautiful and large and overlooks the ocean setting. Free kayaking is available. We ate at 3 of the 4 restaurants and al were very nice with good food and selections, priced a little higher in town but worth it for convenience and quality. The breakfast is incredible and can be purchased as a room option, which is recommended. Hotel is accessed by free speed boat that runs to and from pier (15 mins away) on the half-hour and from hotel on the hour. You’d do have to plan your schedule around times. They handle all luggage issues to and from pier without any issues. Highly recommend this beautiful gem of a property.

Beautiful location, food too was good .. Rooms need to be better.. upholstery is old bathroom sink not very workable butoverall a fantastic stay with amazing views and gud people .. especially Mr.Manav at the

we went to Phiphi tour 9am to 4pm after we checked 400 dollors were in the wallet. and only 300 dollers were left in wallet when we came back. We reported it to the lobby staff as soon as we noticed. Since we contacted lobby staff to call police but nothing was happened until we left hotel. We couldn't even heard apologize when we check out. Can't believe this thing can happened in 5 star hotel. not only stealing but also managing the situation. I expected much better experience. Very disappointed.

The resort is absolutely beautiful and completely remote. Because of this, they charge for everything. We went to the spa and I had a good experience, but my friends massage was horrible compared to the others we had all over Thailand. They also tack on an additional tax as well as a fee they do not tell you about. On top of that there was another 7% tax on the same service when we checked out. Our main struggle was that the front desk was so unorganized and couldn’t understand anyone. We would talk to one employee about scheduling our return shuttle after our day boat trip and 15 min later have someone call our room wanting to know when we were leaving. 2 days was more than I could handle of them. It is gorgeous, and if you have money to spend and lots of patience, it is absolutely beautiful.