Hotel Mela Times Square

Not a good experience. They did not give me the drink credits they list for being a gold member. I asked to change our room because our view was literally an alley with garbage bins right out our window, and they gave me a real hard time about it. They asked " what are you looking for" i ssid not this, and i showed a pic a took from the room. I asked for a times square view they offered through email and they said they dont offer that even though i showed them the email. The best they could fo was a street view. The room did not have robes as listed and were never provided.

1st trip to New York and it was a family trip. This hotel is in a Very nice location. Room was clean and the size was adequate for the 4 of us. Multiple food choices as soon as you walk out of the hotel. You can walk to Times Square in about 2 minutes. Staff was very friendly and helpful. Just park vehicle in parking garage (garage will park the vehicle for you) located right beside of the hotel, let parking garage know your hotel name and you pay when you check out. Hotel is dated a bit but still very nice. We would definitely book this room again if we go back to New York.

Hotel Mela was in the best spot for us. We walked everywhere - MOMA, the Met, Broadway shows . . . great place to stay. Clean and comfortable. The room was tiny, but the bathroom was sparkling clean and the bed was super comfy.

I needed a comfortable, affordable place to stay close to work. Late night and early morning! I found the perfect stat!

Horrible. Walls are so tin where you can hear other guests. I spoke to front desk manager- Charleny - who was so rude and unprofessional when explained the issues. Never will come back