2/10 – Matig
8 december 2024
Good location, nasty hotel and service
Upon arrival, the property was under construction which caused it to flood in the main lobby during a storm. We checked in early and was charged a fee and when entering our room on the first floor, it was not clean. The toilet kept backing up because of a septic tank issue. We were given sheets for the pull out sofa that had blood on it and the pull out sofa's mattress was stained with what look like urine stains.
When we asked for compensation for the room, we were told we"d only get the early check-in fee since we booked with a third party and to contact them. The hotel ended up moving us to another room and initially said that they would provide shuttle service with no additional charge but did not do so, only the room change. Overall, it was not good at first but we accepted the new room because of the working toilet and we didn’t have any other options of leaving the hotel with our family.
Monique
Monique, gezinsreis van 1 nacht
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