The hotel was in the middle of renovations. Taking this into account it still was a disappointing stay. The staff was friendly but I had to wait long before I was helped checking in. The deskclerk was on the phone and there was nobody else to help me. This was around 9.30pm so I could understand that. Checking out though, I had to wait several minutes before anyone showed up at all to help me. The room was clean and comfortable. The matress wasn't to our liking but that is subjective.