SCAM ALERT! DO NOT STAY HERE. We booked the Cottage Garden Suite, which looks gorgeous in the photos with granite tub and nice patio deck. When we arrived, there was some trouble finding our booking. They asked to see our reservation and I showed the email from Expedia, which only read “1 room” not the type. When I pulled up the listing of the Cottage Garden Suite, they said that room was booked (they only have one), so they’d put us in the Cottage Room. This room was not only cheaper than what we paid for but DISGUSTING. Black mold, loud machine sounds, bugs and webs everywhere and NOTHING like the pictures online. We didn’t want to stay there and called Expedia to see about a refund but they said it was up to the hotel. I asked Expedia for an itemized receipt to show that I paid for the Cottage Garden Suite, but they couldn’t provide that either. Feeling stuck, we asked hotel if there were any other rooms so they moved us to the Eurasia Suite, which is even cheaper (half the price) of the room we originally booked. This room was cleaner, but again not what we booked. We held onto hope that Expedia would refund us the difference and over the course of a week we had four long phone calls with them and email exchanges where we were told again and again it was up to the hotel to refund us. They would not. Not only did we lose money by paying for a room they gave away, the hotel has no gym as advertised and food is terrible. Check your receipts from expedia or get scammed!
