Me and my partner stayed in this hotel in early September 2010. While season is coming to an end, the hotel was reasonable well booked.
Check-In was special. The taxi that took us uphill and immediately welcomed by the son of the family, immediately followed by the father saying 'Hello my friend!'. Mother was in the reception area and told how good cook she is. Rest of check-in was general and room not ready yet. We waited for 1 hour at the bar at poolside and got a free orange juice.
The room was at poolside also (most rooms are more uphill though and not close to the pool!). It is really large, which is definitely a good point. It looked clean. A remote control for the airco (free of charge) was given to us. This airco was located in the bedroom and cools the bedroom only. Other parts (bathroom/living) will not cool down at all.
After using the room, it got clear that the hotel is not at a 4-star rating at all. The bed is very hard, and short for me being 1,88m tall. I could not strech in full. A TV is in the bedroom, but only few Greek channels (no CNN, BBC,BVN (Dutch.Flemish),ARD/ZDF etc). Very bad, since the majority of guest are from the UK, Germany and the Netherlands.
The living also have a small kitchenette with very old heater (2-pits) and you can use it to boil an egg or make a simple soup or so. The large fridge is good, although only running when you occupy the room (you have to put the roomkey in a sensor to have electric power).
The bathroom is really the worst one ever experienced. This only deserves 2-star rating at max. It is very small and narrow, especially since the door opens to inside. You can hardly reach the toilet which is behind the opening door. Plus there is no fresh air/cooling, but you can open the window. Be prepared, you'll get lots of mosquitos and other small animals inside your room by doing this.
Bathroom amenities are 2x bathgel, 2x shampoo. But, no refills during the stay. We got it once extra on special request.
One day (Monday) towels were not replaced with new ones.
The bath is ok to use, but using the shower is not nice at all. The shower head cannot be placed on the wall, so you have to hold it in your hands. There is a lot of limescale and water is not running nicely.
Also, in later evening water is cold, maybe luke warm at best. Also in the early mornings (8am) no warm water available. This is really bad and should not happen in a 4-star property.
The breakfast:
It's continental style, but no buffet. You sit down on the terrance between 0900-1100 am (short period!) and staff will bring an exact amount of bread (2x brown, 6x white), 3 butter, 1 marmalade, 1 strawberry jam, 2 slices cheese, 2 slices ham, 1 boiled egg or scrambled (depends on the day) and a dessert (grapes or yogurt/honey). Coffee/tea and orange juice, regular refills on the table. That's it actually, and you have no freedom to take what you like. Also if you plan to go outside for an excursion or early leave, breakfast is only starting at 9am which is not common at all (usually breakfast is from 7am is other hotels).
Internet:
free wifi is available around poolbar/pool and nearby area. There is no PC/printer facility available to use.
Pool:
it's an infinity pool, so having a free view to 'nowhere' with the sea in the background. View over Hersonissos city.
BEWARE! The hotel website shows a free view. In reality you will have 3 electricity wires in eyesight going horizontal in front of the pool. Also, a large orange coloured parabolic antenna is situated in eyesight on the lefthand side (why there? Why no European TV on the rooms then?).
When in the pool, and looking down, a garbage bin is visible on the path below.
All of this (powerlines, antenna, garbage) is not visible on the pictures on the hotel website. The images on their website are digitally manipulated and these items are removed !
Also, the depth is max 150cm which is not usual for pools! It's cleaned regularly though, which is good.
Around the pool several kinds of beds to use. The newer ones are the best ones, the older (wooden) ones are a bit weak especially when moving around. The cover is plastic, so your towels get wet soon by sweat (no need to swim). They better should have cloth cover or no cover on these beds.
Umbrellas are plenty and good to get shade.
General: the hotel is located at the far-end of Koutouloufari town. We walked down to Hersonissos every day, also uphill. Takes maybe 15min, but older aged people or young children can have a problem with this. You can use a taxi uphill, but it is not really cheap compared to the short distance actually.
Nearby the hotel you'll find several restaurants, 2 supermarkets (1 with fresh bakery), car rental and few other shops with local products for tourists. The street between the shops/restaurants and hotel is not having lampposts, so is really dark at night (all black). Be prepared!
Check-Out: invoice for bar/restaurant could not be paid by creditcard. They wanted cash only. We insisted to use creditcard, especially since worldwide in general hotels to accept cards. Also, American Express is not accepted, so take Visa or Mastercard.
Conclusion is that this hotel definitely is not rating 4-star, it's 3-star at best, with a 2-star bathroom and the feeling is not freedom. The father (owner) is looking carefully the guests behaviour and he likes you to spend money at his bar/restaurant. It gives a feeling that he starts to dislike you when you go out elsewhere to spend the money on drinks and food.
Guests: Mostly Dutch, Flemish (Belgium), British.