2/10 – Matig
23 maart 2019
Garden Closed: Unacceptable angry attitude of owner when questioned about not having mentioned gardenclosure on hotel’s site. Unpleasant experience.
By arrival I found that the nice garden-advertised on Mademoiselle’s site, without any warning of closure-was shut to public, filled with concrete bags, sand and other materials for reconstruction, for the weeks still to come. When I expressed my disappointment for not being able to access the garden during sunny hours, the owner, Alan, reacted with out of proportion anger, said that ‘“everybody” knows that a garden is shut out of season, that the garden will be open next week (!) and if I don’t like it, I can go to another hotel’ ! By then it was late and there was nobody else around, I was the only guest in the hotel, so I decided to stay; but it felt almost weird to be treated with such dismissive anger by an Expedia advertising hotel owner.
Next day Alan showed more displeasure by not cleaning my room-just made the bed- neither change the wet towels, empty the garbage bins or provide coffee capsules.
What a pity one does not get refunded by Expedia, otherwise I was gone form there, of course.
Luckily the day after the atmosphere in Madmoiselle changed for the better when the lady-owner arrived and a proper cleaner came.
Am asking the owners of Mademoiselle to place a correction about the garden on the hotel site saying it is onder construction, and date the garden is open again for public.Hope to reed it soon. Cornel
Geverifieerde reiziger
Reis van 3 nachten
Geverifieerde gastenbeoordeling van Expedia
