Novum Hotel Kaffeemühle

3 stars

The girl at front desk could have been more helpful on directions long term parking, also was going to book another day the day after put leave car there and pay for parking no go

neighborhood a little troubling. But very near to all the sights we came to see.

Customer service was amazing.

- Front desk staff very friendly - Room very worn and basic - very soft mattress and squeeky bed - Very noisy (lift shaft) - Cleaners very noisy early in morning - 5-10 mins walk from West Hbf - Did not take breakfast or eat locally

Cheats, please do not book - staff members tried their best to resolve and cheating method in places

Had a pleasant stay , well located and would happily recomnend the hotel and chain

The hotel room smelt terrible. Very basic and not worth the money. No facilities for tea or coffee (these says it’s a basic facility). Advertised parking, however upon arrival I was made aware it was paid parking - it’s very misleading. The room cleaner lady I passed in the hall way was the only person with a smile!

It was good but the room is a bit cramp. Overall, our stay was still okay. The buffet breakfast however, is pricey and does not have a lot of food choices.

My stay was great! I was upgraded randomly to a larger room than I had reserved, it was clean, easy access to the city, walking distance to a local shopping street. And after I checked out, they let me store my luggage until the afternoon when my next lodging was available.