The team at Hotel Residence Agnes elevates ‘customer service’ to ‘customer care’. Their genuine desire to make your stay perfect is reflected in everything they do. From the reception where, besides a welcome drink, they help you plan your stay and sightseeing, to the little things they do to make your stay enjoyable, this may be my best stay at any hotel ever. The room was perfect, the breakfast was perfect, the air conditioning, the bedding and towels, the bathroom fixtures, the warm water in the shower … perfect perfect perfect. Laundry service was super fast and perfect. They were ever ready to make us tea when we wanted, they were ready with a drink when we returned from sightseeing. We had to leave at 4 am and they not only made sure we had transport, they packed us sandwiches in case the airport restaurants hadn’t opened. We enjoyed our stay so much, we might return to Prague just to meet these guys again!