The Sagecliffe is a beautiful property with unparalleled views, however it misses the mark in service and attention to detail. I was underwhelmed considering the price point and believe management has several opportunities to enhance the guest experience. Here are a few things I noted during my stay:
Safety -No communication with guests during the wildfire.
The front desk staff was friendly at check-in, but not the experience you'd expect at a luxury property. Later in the evening, we picked up a bottle of wine, and the desk agent was rude.
Tendrils restaurant was severely understaffed and we waited 30 minutes to check in with the hostess. Meanwhile, the front desk team was chatting and playing on their cell phones. It would have been nice to see some teamwork and consideration for guests.
The check-in agent could have mentioned the situation with the "VIP" concert entrance during arrival. As a first-time guest, I was surprised this isn't included since you stay at Sagecliffe for its proximity to the Gorge.
The room was charming but several scuffs on the walls which diminished aesthetic. I also had to avoid stepping in a HUGE pile of bird excrement at the door (which had been overlooked by housekeeping - you could tell it had been there a while).
On the patio, landscaping fabric was uplifted, creating a tripping hazard. The lounge chairs were too low and the railing blocked the view. These are small details, but you wouldn't see them at a Four Seasons or JW Marriott.