The Upper House

This is a really nice stay. Got upgraded to the Upper Suite and the environment and service are super good. A little comment would be it is a little bit hard to find the equipment, like wine opener. The breakfast quality can be improved as well. However, it's great that the room already included 800 HKD of meal charge. If I had the chance I would definitely choose this place again.

Definitely the best hotel ever!!! Staying in this hotel will ruin all other hotel stays. Never have I seen a hotel that has spoiled us from the exchanging of emails even before we arrived til we checked out. Hotel staff even went out of their way to check on us if we got lost or if we’re ok as we went to a place unfamiliar. Staff at Cafe Gray was also super nice, oh and the food was amazing! I want this to be my default hotel in HK!

The only hotel or "House" in Hong Kong that had the largest room size starting from the most basic room category. Stayed at the Upper Suite where every room had a view of the island. Every other aspect of the house were pleasant and delightful. Such a shame though, that no complimentary champagne/wine/any other alcohol was offered to us for celebrating our Special Occasion at the House. The MaxiBar was free and restocked daily except for wines and champagnes. What the House can do is offer free wines and champagnes in the MaxiBar for a day, or at least have a bottle of champagne served for guests ready in the room. Pretty shocking also that the roses decoration in the room were not real petals. Some misunderstandings occurred where I received black tea instead of green tea when I ordered a green tea at the Cafe Gray Deluxe, and every table there by the window was reserved and I was told the guests will be arriving soon but after having dined there for over an hour none showed up. Perhaps it was just me, but one male bartender and one other male waiter seemed cold and "un-smiling" while I was there for lunch. Will definitely be back with my family to stay at "The House" again and try its penthouse or suite with harbour view.

Outstanding service, clean rooms and bathrooms, safe and accessible

Room is spacious with luxurious amenities. Lay-out is well thought out and it is more like a very nice apartment. A very relaxing retreat from a super busy city. We will definitely stay here again.