2/10 – Matig
21 februari 2025
There are very good things to say about my room and about the staff. The technical maintenance was above average. Power strips mounted to the walls, not just one or a few outlets, were a nice touch that made things easier. And people were eager to help.
Unfortunately, when I tried to stop back at 2:00pm on Saturday, my room key had stopped working, and no one was on hand to let me in. It was an hour until I reached someone on the phone. That person told me he was heading over, but was 25 minutes away. And then he never showed up. It was two other people, after 45 minutes, who showed up. So I lost and hour and 45 minutes, during a short visit. I know it was that long because the times are in my phone logs.
A room key can stop working anywhere. But the listing for this hotel claims that the desk is staffed from 8:00am to 8:00pm, with staff reachable at other times with a phone call. In reality, the hotel gets left entirely unattended for hours at a time while staff leave to do other work. The phone is not answered reliably during those times. And while some of that work is in the immediate neighborhood, I was told, some of it is in other parts of the city.
If you're not worried about potentially getting locked out for hours, or can wait if some other problem comes up, this hotel could be comfortable for you, as it was for me before this happened. But if it's important to you that timely help be available should a need arise, this would not be the place for you.
David
David, gezinsreis van 3 nachten
Geverifieerde gastenbeoordeling van Hotels.com
