My family (husband/son/grandchildren (ages 3,7,8) arrived at the hotel around 9:15 p.m. and our rooms were not available. The two rooms reserved were being cleaned. We had to wait in the "lobby" area. Around 10:00 p.m. one room was available and the other was ready around 11:15 p.m. Our room was on the 4th floor and the elevator was out of order so we had a few stairs to climb. There was a football team of young teenagers (maybe 13/15 year olds) there and they were loud ALL night long. I think they were all on the 4th floor. I could not rest, and the noise ended around 3:00 a.m. Not having access to rooms that were reserved that should have been available at 4:00 p.m., and being put on a floor with a group of excited kids that stayed up all night did not equal a good stay. I reached out to the Wyndham customer service to share my experience and hopefully have something offered to make me whole. I heard from a customer service rep on August 6th letting me know that I should hear something from management within a week. I have followed up several times and still have not heard anything from "management". I'm a reasonable person and I know things can happen, but when a wrong is not corrected or addressed, that's just unacceptable. It's not a good business practice to ignore your customers and I'm highly disappointed with the Wyndham hotel management. I held off writing this review to see if the Wyndham management would step up. It could have been a different review.