InterContinental - New York Times Square

Leuk hotel en zeer centraal gelegen. Bij het inchecken waren er problemen met het babybedje dat niet voorzien was hoewel vooraf bevestigd. Fantastisch ontbijt dat ons gratis werd aangeboden naar aanleiding van het misverstand met het babybedje. Kamers zijn aan de kleinere kant, alhoewel nog binnen aanvaardbare standaard voor New York.

I took my kids for their first NYC experience. The hotel is blocks from the station and in the heart of everything. It’s clean and pretty quiet.

Hotel was consistent with what I expected. Pricey but great location. Room a bit small but it is an older building. Bathroom was a pleasant surprise. Recently re-done. Great shower.

I was provided with no information before my stay about transport from and to the airport. At check in, the arrival was impersonal and no effort was made to make us feel welcome, no conversation other than here's your room key. The room and bathroom, I suppose were not typical of the photos I had seen online, clearly some rooms have been updated and that is what they advertise. The bed was comfortable. The breakfast choice was good. Concierge did not make any real effort to help us and the overall atmosphere in the lobby was one of mayhem. Upon checking out, the staff had added breakfast to the bill, which was included in the room rate and rather than check they just initially disputed it before it was removed. Sales Tax and city tax were expected however an additional tax was also added when I asked about then I was told that it was to cover the internet (really? in 2019!) /laundry and that you also get a meal allowance of $20/day (which was not even taken off room service). I was also told that within my booking, I was entitled to 1 free excursion a day from popular NY tourist attractions. Given that I had paid for a NY City Pass during my stay this was obviously frustrating. My booking stated that the fee I had paid included all fees and taxes so in reality IHG are showing us lower fees online to compete and then charging us more when we get there. The information they told me at check out is what I should have known before my arrival or at least upon check-in.

We checked in on 22nd Oct instead of 21st Oct. as I am a IHG Intercontinental Ambassador, they checked us in rather quite smoothly. Location is great for this hotel to walk around Times Square and taking Subway in 42th Street 7 Ave is convenient to Downtown or Uptown of New York City. The set back in the room is without kettle. Using the coffee maker to heat up water is not very hygienic. There was coffee smell. Not very pleasant. The hotel will charge kettle rent fee if they send a kettle to our room which over 25 years of travelling around the world, I have never heard of.