2/10 – Matig
17 mei 2025
Just okay, not sure if I would book again.
The issues with this establishment started before I even arrived. They stated that their Japanese restaurant required a reservation ahead of time. I called to request early check-in and make the reservation, 3 different times, and no one answered. I called the main Iberostar number for me to be rerouted, only for someone to pick up and then hang up on me. I tried to email as well to request both of these things and no one got back to me.
When we arrived, I mentioned all of these things to the front desk, they called the number to speak to someone about my issues and wouldn't you know it, no one answered. They apologized and made the reservation for me, but the reservation was placed under a random room, because again I did not have my room yet, since I tried to do it earlier and was unsuccessful. Mind you, I had already checked myself in on the app, but I was not given a room number or the ability to be able to make the reservation on the app, which honestly defeats the purpose of checking in before arrival.
Once we checked in, the room was fine.
The drinks and food were fine, but the staff were not very pleasant and the app was not very useful.
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