We had exceptional service. We needed to go to a meeting in Queenstown at 12.45 p.m. but when we arrived in Queenstown at around 11.00 a.m. the town was crowded and we coudn't see anywhere we could park. We decided to see if we could leave our car at Pinewood Lodge and walk back to town, about ten minutes walk. I went to reception. The receptionist checked our booking on the computer and said, "Your room's ready. You can move in now if you like." I accepted the offer. The receptionist pointed out the location, gave us the key and we moved in. If we are visiting Queenstown again, Pinewood Lodge will be our first choice place to stay.