2/10 – Matig
8 december 2024
Horrible!!!
Horrible! Terrible! As soon as we walked in, we felt how sticky the floor was. Within minutes, we killed two baby cockroaches and found two others that were already dead. We were there for less than an hour. The only reason we went past 10 minutes was that I was online working on booking another hotel in the area.
We left but they couldn't check us out till 7 in the morning. I contacted the main manager, Don, the next day and he said they knew about the cockroaches and that they have been dealing with it in other rooms in the past 4-5 days.
Since I booked non-refundable, they would not refund me, even though the circumstances of wanting to cancel was because of sanitary and health reasons. I wish they could let people know the condition of their property ahead of time.
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