Holiday Inn NYC - Lower East Side

The bed

I had a pleasant stay despite the ongoing Covid-19 crisis, however being charged a full day for checking out late despite the hotel being empty seemed a little unreasonable. Also after returning home my card had been charged almost double the agreed rate. Nice friendly staff, lovely hotel, shame they don’t seem trustworthy where money is concerned. Issue raised with the hotel but zero response.

Very nice place, modern and very comfortable room. Location is great for discovering downtown New York. Staff were very friendly, polite and efficient. Lack of housekeeping was a slight drawback but didn’t detract from a lovey stay.

The customer service and room was good but hotels.com over the hotel so instead of the 2 queen bed room I reserved and paid for I got there and was given a king bed with a roll out bed. And with 4 people sharing the room it was inconvenient. When we went to the front desk to get the correct room they told us that there were no other rooms and hotels.com messed up.

Courteous & welcoming staff!!! Elevator got stuck on lobby level & staff quickly came to rescue! Functional key mechanism in elevator could use improvement

Other than the nice front staff, comfy bed and the subway nearby- this hotel really sucks. I only booked this hotel based on the 4 stars and fabulous costumer ratings. This hotel is no where near a 4 star, more like a 2. The neighbourhood was sketchy. My hotel room key card never worked, I always had to get it replaced every day sometimes multiple times a day. Very irritating when you just want to get to your room after exploring NYC. My TV and remote never worked properly, can only turn on and off - couldn’t channel surf or watch anything.

Staff is lovely and my room was very comfortable.

Love staying here! Right in the LES, with the Essex Street station steps away. A reliable NYC stay at a great price. Always happy to be here.

My check in process was great. I apologize as I can’t recall the name of the person who checked me in but she was helpful every time I encountered her as was Eschel (sp?) The sIze of the room was good, the bed was very comfortable but what was disappointing was that there was no refrigerator in the room and my room was not cleaned once during my four night stay. I did ask for privacy the first day but thereafter there should’ve been no reason for my room to not have been cleaned. I did bring it up with Emery (sp?) at the front desk and he immediately provided possible solutions and allowed me to do a late check-out the following day as compensation, at my request. The best thing about this hotel is the location and the front desk staff.

I was there 3 nights- second day no housekeeping came- next day after they cleaned my prescription glasses were missing and couldn’t be found. I asked to file a claim- and they didn’t have one.