Refinery Hotel

Stayed at the refinery for 5 nights with my partner. The service from when our cab pulled up until we left was first class. Nothing was too difficult for the team to accommodate us, we had a room on one of the lower floors and roadwork started from 11pm until 5am, and the team happily moved us to a higher level in the building. The rooms were furnished beautifully and the layout made them feel very spacious (even though they were small). The location is around Bryant Park and was within walking distance of most touristy things you want to see.

The Refinery was amazing and would definitely stay there again. Only reason Service didn’t get top marks is that I asked for a reservation at the restaurant on the roof that they said they made for me (got email confirmation) but when I went to restaurant they had no record of the reservation. Not a big deal, they seated me anyway, but was surprised by this.

Firstly, the rooms were very comfortable. We requested an extra fridge at check in and was in our room even before our bags. They use Le Labo toiletries and in general, the room was fantastic. Well sound proofed and dark. The service was the thing that was mixed. Bellmen are phenomenal and super friendly - they really were the best. So are front desk staff in person, but on occasions it took a couple of calls from our room to reach the front desk. Housekeeping is not great (even with tip), and on 3 of the 5 nights we were there, the toiletries weren't refilled, even though the existing bottles were empty. We called the front desk and had them brought up each time which was annoying. The worst service though is the lobby bar and the rooftop. The lobby bar server was unfriendly, lazy and slow, and got one of our drinks wrong. We got the waters half way through our actual drinks at our second request. The rooftop bartender was so moody and looked like she didn't want to be there. We went to pay when she gave us the drinks and she literally took the money out of my hand and slapped the changed onto the bar, WITHOUT ever giving me a bill for the drinks, not even with the change. This was a shame as honestly the doormen/security and everyone else made us feel so welcome. Can't comment on the restaurant itself as we never ate there. Location is good and two blocks from times square, though the hotel is still quiet which was really nice.

The room was great! I tried to check in early, but no rooms were available. No biggie. Thoroughly enjoyed my stay, as I had been on a red-eye and just needed to rest for the week. Absolutely loved the aroma in the hotel!

Fantastic and very spacious suite. Bed and pillows could be more comfortable, but otherwise a very good boutique hotel.