Staff needs proper training and the bathroom was nasty. When I went to the front desk to complain, there was no apology just an attitude.. The only response I got was your money will be refunded back to your card. I then responded so what I am I to do at this point, sleep in my car? His response then was, well I don’t have anyone to clean it.
At this point I was furious, I was traveling with my mom who has challenges and we’ve been driving for 3hrs and it’s pouring outside. He then blew off and with an attitude, he then said, I’ll do it myself. At no time did he offer an apology. I left the hotel in the pouring rain furious as I was not about to wait around in the lobby (of course I got drenched from running in the rain and paid for it the next two weeks by getting sick) but I had to. I got back to room a fews hours later and the bathroom was touched but still not properly cleaned and the vanity area was NOT TOUCHED AT ALL. There were still stains on the mirror and sink, the toilet was dirty( not sure if I’ll be able to upload)... it was disgusting. There were roaches in different areas of the room, both dead and alive.
There were visible wear and tear in the room, the walls were peeling, towels missing ( it was clear that the room was not touched from the last guest). The bed had stains and residue on the bed, the lamp shades were stained and torn. There was a huge gap at the bottom of the door (1st flr). I ha ve never experienced anything like this. TOTALLY UNACCEPTABLE!
