citizenM New York Times Square

Luxe nieuw modern hotel. Lokatie perfect. 2 minpuntjes gehorig, lift hoort je razen en de bel is extreem hard

Excellent service. The facility and our room were immaculate. Room was comfortable.

l'hotel est agréable , p'tit déjeuner ( ce qu'il faut) chambre propre et confortable acceuil agréable, personnel réactif

Great hotel. Cozy but modern

When we arrived to our room, a large wooden panel had broken off the side of the bed completely and was laying on the floor. Also, the room was very warm and would not cool off. It took approx 5 hours before a relatively comfortable temperature could be achieved. Lastly, the rooms are very undersized, even by NYC standards. It was beyond tiny. For the same cost, a much larger room could be afforded. The a/c was easily the slowest in getting to my desired temperature of any hotel I’ve ever stayed in. And the room is easily the smallest I’ve stayed in, making the former issue even more noteable. Lastly, I’ve never experience such blatantly broken furniture in a hotel - let alone a “4-star” hotel. This hotel would certainly be no more than a 3-star where I’m from. Service was great though, and the rooftop bar and deck is beautiful.