citizenM New York Times Square

Luxe nieuw modern hotel. Lokatie perfect. 2 minpuntjes gehorig, lift hoort je razen en de bel is extreem hard

Alles tiptop, het enige 'vreemde' is het feit dat het bed overdwars de volledife breedte van de kamer is

Top hotel, leuk concept en goed personeel

kleine kamer, mooie centrale ligging. goed bed en douche, geen ruimte om met twee mensen te zitten. goed ontbijt

We’ve stayed at the Citizen M on Times Square – from Oct 24 until Oct 30 2015. Some of the hotel features where perfect: e.g. location, nice lobby and the Cloud bar. Some things were very disappointed – considering the PRICE of the hotel: • we’ve had a lot of problems with the Pad on the chamber (after several complaints to the reception no solution was offer). It was very enjoying that the pad wasn’t working for the free TV, climat control, etc. For the blinds and curtains our alternative – was using the wall buttons. The Staff did a tablet reset (twice) > (no result!), a technician stopped by (no result!) and we were left with the remark (reception) : “in the near future we will renewe all the pads”. That’s it for the help part of the staff! • often the WIFI wasn’t working well • the cleaning of the room was the worst we’ve ever experienced. That’s “way" at the end of our stay – we didn’t tip the chamber maid. e.g. Dust allover the furniture, dirt spots on the floor, etc every time we flushed the toilet – a lot of dirth came down??? All the above complaints weren’t taken serieus by the staff. That’s way our stay at Citizen M – is one the be forgotten quickly.