4/10 – Redelijk
3 jun 2025
No Comfort
The bathroom only had one light working. The bathroom exhaust fan did not work. The room was very humid and felt very damp. Requested another room, inspected with the night manager and the potential new room had the same issue the exhaust fan did not work. No credit or discount was provided. The floor was not cleaned, and the carpets need a good cleaning. One of the elevators was out of service. And the working elevator had a foul smell. The stairwell needs to be vacuumed. The breakfast provided was not as described. Cereal with no milk; coffee with no creamer; oatmeal with no add ons. The only item refilled was the waffle mix. We went 2 times at 7:45a and 8:30a to see if the selection was updated or added and it wasn't and staff did not want to be bothered with the complaint. We had our family in a suite and their room had roaches.
Idalia
Idalia, gezinsreis van 2 nachten
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