Passage Boutique Hotel

This hotel should be one star because of the location only the rest are bad

Happy

I booked and payed the full amount for the Exclusive Antique room In advance, but when I arrived at the hotel they showed me a comically tiny room (2 x 2 meters), which smelled like a public bathroom and was full of tiny flying bugs! When I told the reception this is not what I booked, he told me "I know you booked the antique room, but we have problems with that, only this room is available" and when I said bat this is terrible this room smells and I can't spend the night here he said "But it's only one night", No apologizes, nothing! They didn't even tell me what was the problem! They probably gave my room to someone else and figured out that since I payed the money in advance I can't really do anything about it, and they were right about that! The room was right across the utility room, that meant an endless supply of noise 24/7, and when I woke up I found that I rolled over an innocent an that was in my bed in my sleep! The only reason I stayed the night there other the fact that it was a non-refundable booking, Was that I was so tired, I didn't have the energy to find somewhere else! So don't be like me, don't pay in advance, or do one step better and book somewhere else.

Overall the hotel was great especially for the price. The front desk was very friendly. I tried to check in at 2:30 and was told my room still wasn’t ready. However I only had to wait an additional 5 minutes. The breakfast was a little on the slim side in terms of options but they did have some hot choices cooked to order. Overall I would stay again.

Nice hotel Excellent location. Room could be cleaner. Breakfast fine.

I enjoyed the hotel but didn't get what I paid for the second room only had one bed on the booking there was meant to be three beds.I complained and was fobbed off. The staff looked shocked when we arrived I think they let out our original room.I explained via email we would arrive late they changed our room but still only one bed.Considering cost I think this was very poor I'm not happy it's the first time I've had a problem of this nature with a hotel.com hotel.

I had a single room I chose the payment method at the hotel Upon arrival, the amount received was about $ 10 more than the amount listed on my bill. After the protest, $ 10 was refunded. The location of the hotel is excellent The quality of the breakfast was poor At the time of reservation, my room was equipped with a safe, but upon arrival, the receptionist said that the room was without a safe. I showed the printed version of the reservation, but the receptionist just said that the rooms were renovated and they were renovating the rooms without a safe. The room was without a wardrobe WiFi was weak My final score for this hotel is 7

Fisrts class position in the city..good breakfast and overall service , highly recommended

A good hotel with friendly staff who gave me a tour of the building upon arrival. Reception is on the third floor but there is a lift. Breakfast is fairly basic, but you can order various types omelettes which are freshly cooked.

The hotel was ok. Boutique hotel is a real stretch though... First of all, the reception is on the third floor and there is no elevator, so be prepared to walk. To their credit, someone did help me carry my bags both up and down. The room was pretty basic but comfortable enough. Breakfast is also very basic. The location and the staff are probably the best things about this property. It is only two blocks from the entrance to the old city and also one of the main squares.