Velvet Stays – CN Tower and Convention Center

Location was great. Condo and amenities were good. Check in process is not the best. The people at the building can do nothing to help you as they tell you to contact your host. We couldn’t check in until after 5 which isn’t fun after a day of travels and when you have evening reservations. Our particular condo was not very well equipped at all. Very basic, not many dishes, no TVs in the bedrooms.

At the last minute they change me to different location which was very far from what I booked at the first time by lying to me that it’s only one block away 2. It was more lower class from the first one I booked and pay. It is very Frustrating and unfair.

Blackout curtains would have been appreciated and although i would stay again there was room to improve the cleanliness of the apartment (224) that i stayed in. Overall i was happy with the place and would stay again

The room was clean and organized. However, the check in was a bit delayed as the room wasn't ready at 4 pm (checkout time) and the wifi wasn't working.

Was a nice place, minus the fact it could have been cleaned better and there was no TV.

Was a wonderful location to catch a Blue Jays game

Great location. Good service.

Very nice well appointed unit. The key pick up was a bit of a disappointment as I arrived and the room key was held under another name. Fortunately they were reachable by phone and clarified the error.

I privately contacted the management company three weeks ago on this particular unit and never received a response. Check-in was 3:30. I walked in and found towels on floor, trash, shoes. Called management. Was told there was confusion who was to clean, but would send someone. They never called me to say it was ready. We checked again at 5:30. Had been cleaned, but the toilet was filthy and shower glass was caked with scum. Called company again. Said they wouldn't charge me clean up fee and would send someone the next day to clean (we cleaned the toilet). I also then told them the Wi-FI wasn't working. Was told they would have to contact the owner, but would leave me instructions. We returned late in the afternoon the next day and no cleaner. I called AGAIN and they said someone would come. I reminded them about no Wi-Fi. A cleaner did eventually come, but the toilet and shower were still not really fully cleaned. I know it isn't a hotel, but this was beyond reasonable. NO TV or computer access the full stay. Uncleaned bathroom. Nobody directly answers the management phone. They call back and the person clearly doesn't fully grasp English. I had to use the Star Bucks Wi-Fi from the lobby just to get any work done. The view was fabulous. The actual apartment was nice. Location perfect. I just wouldn't rent here again. There are other places

It was good, more of an airbnb then a hotel I'd wager but the place was large and was really close to the CN tower, like a minute away. Also the tour bug route was right next to it so we could catch it quickly to see all over toronto