Hotel EMC2, Autograph Collection

I booked this hotel from May 23rd - May 24th for my boyfriend’s birthday. The stay and night was amazing. However, in the morning while cleaning up and getting ready to check out we noticed chocolate or poop stains all over the bottom of our blanket. When we complained to the front desk, Lesley told us “and you’re just telling us about this now?”. She was very rude and unprofessional. Obviously if we had noticed the stains upon checking in we would have said something then. We didn’t get offered anything for the inconvenience either. All that was said was they’ll have housekeeping handle it. After leaving, I emailed the supervisor and she basically told me I was complaining because I had an issue with putting down the $100 deposit and I was lying. This was not the case, I'm glad I took a picture and video. We weren't even asking for our money back but we could've at least been shown some type of attitude that the hotel cared about our complaint. Instead they brushed us off, like the issue wasn't their concern. Me, my boyfriend, and our 9 month old baby slept in that bed. I'm highly disappointed because of how this situation was handled.

This hotel was beyond words. We loved it here, wish we could’ve picked it up and took the room home with us. Hopefully the epidemic will be over soon and we can come back and experience the hotel at it’s fullest.

The hotel was beautiful! I loved my room so much. The ways we were accommodated was awesome.

I can’t lie, once I walked in the room I was amazed. The room was beautiful. The shower made the room look amazing. The bed and pillows were very comfortable. Check in and out was a breeze. I really enjoyed my stay and I’ll be booking again very very soon.

Everything was amazing

Beautiful ultra modern boutique hotel. Everything was unique and beautiful. Bed was great, shower wonderful and the overall experience was great. Would definitely recommend this property.

This was one of the most beautiful modern up to date hotels I’ve stayed in in beautiful downtown. The only issue I had was that I booked a King bed chi y view but upon arriving and checking in i was told the they were all sold out and the only options I had were either a king bed without the view which totally defeats the purpose or two queen beds city view. The choice was obvious. It was explained to me that this was a mistake on Hotels.com end for not updating their system accordingly and that they’ve been working on updating it for a few weeks now. Overall awesome Hotel and great stay! Very accommodating with toiletries as well!

We had little mix up with rooms upon arrival, but staff corrected error immediately and we were in our way to a beautiful room. It was exactly as pictured in photos. The art work around property is quite unique. It was a quick stop on a long trip. I wish I had more time to just look around hotel let alone rest of city. So conveniently located in heart of downtown. I was so pleasantly surprised by the friendliness of locals as well. We will definitely return at some point for a longer visit.

Excellent stay. Extremely clean and comfortable. Will be back!

I hate that Corona shut most of the facilities down but I still enjoyed my stay...