2/10 – Matig
27 november 2024
Terrible Experience: Unsafe, Noisy, and Misreprese
My stay at this hotel was an absolute nightmare, and I feel compelled to share my frustration and anger over the appalling conditions and service.
To start, the cleanliness was unacceptable—there were bloodstains on the bedsheets, which is simply revolting and completely inexcusable.
Security was another major issue. My room had a weak connecting door to the neighboring room that could easily be forced open, and the main door was just as flimsy. Worse still, when I tried to open it, the plastic door partially broke due to its poor quality. Instead of being offered an upgrade or even a similar room, I was downgraded to an even worse one.
Adding to this sense of insecurity, the hotel’s own rules and information advised against leaving valuables in the room. At check-in, I was required to sign a form acknowledging this advice, implying that theft has been a recurring problem. This lack of trust in their own facilities was deeply unsettling.
The air conditioning was old, noisy, and ineffective, providing no relief from the heat. Noise was a constant problem throughout my stay, with staff shouting to each other as early as 5–6 a.m., disrupting any chance of rest. I witnessed this firsthand when waking early for tours.
Finally, the hotel is grossly misrepresented online. The photos suggest a far nicer property than the reality.
I would never recommend this hotel to anyone. It was a deeply disappointing and infuriating experience. Avoid it at all costs.
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