Elgano Hotel

Hairs in sink and bed. Bed linen old and worn. No staff around 8am and no breakfast available. Expected reasonable 3 to 4 star quality for price, but would struggle to rate it 2 star. Definitely would not recommend accommodation to anyone nor would contemplate staying again.

Good value and friendly hosts. Good breakfast.

The staff were very friendly and the food was very good, the chef also catered for my food allergy. The room was large and comfortable and clean apart from one of the twin beds had crumpled pillows and hairs under the pillows. The room could have done with a bedside table and it was quite noisy as it was at the front of the hotel. There was an issue with the bathroom light but I sorted that as the isolation switch had been turned off above the bathroom door. There was no information in the room about breakfast times, the free WiFi code or checking out times. When I arrived it was about 7pm and the restaurant was very busy there isn’t a proper reception so I had to go into the restaurant with my luggage so I didn’t think to ask about the times or WiFi especially as I was going out soon to a concert. I did inform the receptionist the next morning about the bathroom light and the hairs in the bed. Also the hotel doesn’t have parking but if you’re lucky you can find a space on the street.

Checkin was weird. Walked into a hallway with a staircase and window to a restaurant. That seemed their priority. Checking in felt like we were interupting dinner. Bathroom light did not work. We had to go into the restaurant to inform them about the light. They told us it gets confused (motion detection) and that we just needed to close and reopen the door. That didn't work. The light came on and off at will even when we were not in the bathroom. And when we were in the bathroom, no light, and of course, no window. We had to use our phone flashlight to see.

Staff were very friendly and the hotel is in a great location. Room was ckean and tidy and styled well. Unfortunately the bed wasnt very comfortable, sound traveled from the staff cleaning in the conservatory late into the night and the motion sensor bathroom light had a life of it's own. Breakfast was tasty.

Excellent and amazing food.

The room I had was at the top of a carriage house with a beautiful view of the townhouse and the Elgano restaurant. It was very quiet and had all the amenities a visitor could ask for. The location was perfect for a quick walk to Cardiff castle and on a bus route. I was even able to walk to the train station from there.

Shower wasn't very warm but otherwise a nice B&B.