Myself, my husband, and my son were traveling home from Panama City Beach to Chicago. We reserved this room as one of our stop overs. I clearly stated that we were traveling with a child in a wheelchair and needed a ground floor room near a handicap parking space. Upon arrival, I had to stand in a pre-lobby area and speak with the clerk through a window, rather than entering the actual lobby. First, it was freezing in this room. You would think they would want their customers to be comfortable. I had to argue for over 1/2 an hour with this gentleman over the room/parking we needed, and he kept telling me he couldn't give me the room we saw with a handicap spot right in front of the door. He was unable to give a clear reason, other than he couldn't move us from one he assigned us. So, if I walked in and there was a rat on my bed, he couldn't change our room? We ended up in a room on the ground floor, but quite a distance from where we had to park. The room was fine, typical Red Roof Inn. Overall clean, but the tub was quite nasty. In morning upon checking out, someone with a clue was able to tell me that the entire side where the room we requested had no water. If the gentleman the night before had just said that, could have avoided a great deal of aggravation. This entire encounter soured our experience with this particular hotel.