Hilton Garden Inn Chicago Downtown Riverwalk

Great location. Valet parking service pretty good.

Overall the accommodations were very nice. Excellent service and loved the restaurant and bar staff. We stayed 5 nights, by the third night our back and hips were sore we believe from the bed. Although it felt comfortable we noticed there is not much give in the mattress to allow the body to relax. The fridge was a nice amenity however it was hard to keep beverages from freezing due to lack of control over the temperature. Still enjoyed our stay at this establishment!

I didn't expect much from this place but I was still somehow disappointed. At first sight it looks fine - pretty modern, centrally located etc. But there are many issues with the hotel and room that make it a less than ideal choice: Coffee maker was giving me issues, I couldn't turn off the AC (even when I set it to OFF, it kept running), the revolving doors at the entrance of the hotel get stuck 80% of the times when somebody walks through them, the bed was pretty hard and I woke up with a backache. The elevator was also pretty quirky, often times resulting in long wait times. But the kicker was when I mentioned the issues with the rotating door and the AC to the reception staff, who couldn't really be bothered and waved me off with a "sure, we'll fix it", without even asking for my room number...

Good location, beautiful room. Includes a small refrigerator.

The hotel was great. Everybody was so nice at the front counter and very helpful. The hotel is located next to everything or to transit to get you where you need to go. I would come back if ever back in Chicago. Thank you to Victoria from front desk for recommendations to food as well. Great stay.