Hôtel Jeanne d'Arc Le Marais

The hotel was ok, location is great. However upon checking out, the receptionist said that I needed to pay for my room even though I had pre-paid for it. She was incredibly rude and condescending - she kept pointing to my name on the confirmation paper saying "are you sure this is your name" and "it's a good thing that you speak French so you can understand the mistakes that you've made with this booking." I have never been spoken to like that before, her attitude towards me was disgusting. I told her that when I checked in the night before, her colleague confirmed that I had pre-paid for the room and just had the local tax to pay but this rude lady denied it. I was in a rush to go to work when I was checking out, and the receptionist was not prepared to talk to me in a kind manner to resolve the situation. After being treated like that I will never be returning to this hotel.

The staff was extremely helpful. My room was tiny, but clean and inexpensive, I was impressed on how friendly and helpful the entire staff was. I would recommend this hotel.

A nice cosy hotel in an absolutely brilliant location. The immediate suburbs of Marais, Haut Marais and Bastille are lovely to wander around, you're also very close to River Seine. The reception area is cosy, the coffee on offer when we arrived is probably the one thing I would say wasn't so great, filter coffee that had been sat in a jug for some time I would say. There is tea and instant coffee in the rooms, which were a decent size as far as Paris goes. Very comfy bed, decent shower though slightly unpredictable temperature at times. Very friendly staff on reception. I would definitely stay here again.

Great small hotel in a great buzzy part of Paris. Staff are fantastic - helpful, knowledgeable about the local area and charming. Really enjoyed our stay here.

Room is not very comfortable. No air conditioning and not spacious. The room was not as clean as we’d like. Our “courtyard view” was a wall and when we opened the window, we were met with a terrible odor. At the end of my stay, they tried to charge me again for the duration of my stay even though it was already paid for. Luckily, this discrepancy was fixed.