2/10 – Matig
22 januari 2025
Try to check in at the hotel on Sunday, January 19 around 10 PM. The front desk associate advised me that they had no rooms available for my reservation. He explained to me that there was some type of emergency and they had to move people around. I explained to him that my reservation was guaranteed with my credit card and I did not understand why the hotel had no room rooms available to accommodate my reservation. This situation left my family and I stranded. We live approximately three hours away from Washington DC and it was a icy night. The front desk gentleman was not very helpful to secure another hotel. The check in area at this hotel is approximately 2 x 4 with plexiglass at the check-in counter. There was no bell to notify the front desk person that I was there to check in. After awaiting a while, the front desk person appeared. I would appreciate a hotel.com. Customer service representative contact me to review the situation.
Cindy Kohler
Cindy.l.kohler@hitmail.com
Cindy
Cindy, gezinsreis van 1 nacht
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