The staff was incredibly friendly and helpful. Unfortunately, after a long travel day, we finally get to the hotel and get our room, drag all of our luggage up only to find that our room could only accommodate two, not the four people we had in our party. We had to drag everything back downstairs to request a new room, dragged everything up again, but this time, our television was not working and could not be repaired until the next day. This is not how we wanted to begin our trip to Dallas. Once these issues were resolved, we were fine.