"When we arrived (after 3pm) our room was not ready so they offered us a different room to the one that was already allocated. We went to the room, the balcony was overlooking a big buzzing industrial machine, as we were booked in for 13 nights we did not want this room as the buzzing noise was too much. We asked at the desk if we could have another room, one that had a double bed rather than single beds (which we'd already requested, by email, a couple of weeks before we arrived) the man at reception said they only has a couple of rooms on each floor with a double bed, he looked on his screen and said we could have a room with a double as he'd found one but it would cost us €130 extra, we asked why, he said it was because we hadn't requested that or a balcony, I showed him my reservation confirmation (that was made 8 months earlier) which confirmed my choice. He said we could have the room but he would drop the extra cost to €65 we had no option but to pay!
The room that we had was on the 10th floor, the railing was wobbly which was due to a missing bolt, if anyone had leant hard onto the railing it would have broken away. We told the desk, the staff member didn't seemed bothered so we told another staff member in the morning. The railing was fixed when we were out for the day. There was no apology about the fact that they'd put us in a dangerous room that had cost us an extra €65."
